"Whether it is Facebook’s trending topics; Amazon’s delivery of Prime orders via Alexa; or the many instant responses of bots we now receive in response to consumer activity or complaint, tasks advertised as AI-driven involve humans, working at computer screens, paid to respond to queries and requests sent to them through application programming interfaces (APIs) of crowdwork systems. The truth is, AI is as “fully-automated” as the Great and Powerful Oz was in that famous scene from the classic film, where Dorothy and friends realize that the great wizard is simply a man manically pulling levers from behind a curtain."
The humans working behind the AI curtain.
So in the end "a middle-aged mother" in Bangalore decides what e.g. a teenager in the US is allowed to post on facebook; I guess this is progress.
But I wonder if the self-driving cars of the future will also call Bangalore from time to time for advice ...
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